Cincinnati Service

Your local, professional independent agent works with Cincinnati’s field staff to put our claims service right where you need it – in your neighborhood. Our field representatives live in communities near your local independent agency.

They treat each service request with the care they would show a neighbor. The result is an extraordinarily low complaint ratio, as measured by state insurance regulators and published on the Consumer Information Source of NAIC.org.

Below are comments from policyholders and claimants detailing their experiences with Cincinnati.

From a Sandusky, OH business policyholder – “I want to take a moment to compliment and thank you and your company for your time, expertise and proactive approach to our risk management program. In today’s competitive business environment, it is imperative to have a good relationship with great business partners. Cincinnati seems to be well aware of this principle; you all seem to clearly value our relationship and you seek to be the best at what you do.”

From a Louisville, KY, homeowner policyholder – “Can you even begin to imagine how it felt to hear the words, “This is covered on your policy”? They took care of everything. You were polite, reassuring, kind, informative, not at all demeaning. If we owned a company that needed an excellent representative, we’d hire you pronto.”

From a Lexington, KY, business policyholder – “Thank you for your efforts on my behalf. As so often, you have gone above and beyond. At a property meeting at our church, just about everyone there had something good to say about how the insurance claim was handled.”

Do you have an experience with Cincinnati that you'd like to share? Please click here to tell us about it, or share your story with your local independent agent.