Notice of Privacy Practices — Health, Medicare Supplement and Long-Term
Care Products
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND
DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW THIS
NOTICE CAREFULLY.
Federal regulations under the Health Insurance Portability and
Accountability Act of 1996 require The Cincinnati Life Insurance Company to
provide you with a notice that explains our privacy practices and outlines your
rights with regard to the health, Medicare supplement or long-term care
insurance you purchased from us. The Notice does not change, diminish or
limit your coverage in any way.
Our Privacy Pledge
To provide you with the products and services you request, it is necessary
to collect some personal information about you. The Cincinnati Life Insurance
Company believes that information personal to you should be respected and
protected. Additionally, we are required by law to maintain the privacy of our
policyholders’ personal health information.
We share personal health information only as necessary to carry out
treatment, payment and health care operations for the products and services you
request and as permitted by law. If our privacy practices change, we will
send you a revised Notice if you still have an insurance policy with us.
Additionally, you may request a copy of our Notice at any time by mailing a
request to the address at the end of this Notice.
The terms of this Notice of Privacy Practices apply to The Cincinnati Life
Insurance Company. The information provided in this Notice applies to all
persons, including all of your covered dependents, covered under the health,
Medicare supplement or long-term care insurance you have purchased from us.
Uses And Disclosures Of Your Personal Health Information
We will not use or disclose your personal health information except in the
following circumstances:
Your Authorization. We will use or disclose information if you have
signed a form authorizing the use or disclosure and then only in accordance
with such authorization. You have the right to revoke that authorization in
writing at any time.
Disclosures for Treatment. We will make disclosures of your personal
health information as necessary for your treatment. For instance, a doctor or
health facility involved in your care may request your personal health
information that we hold in order to make decisions about your care.
Uses and Disclosures for Payment. We will use and disclose your
personal health information as necessary for payment purposes. For example, we
may use information regarding your medical procedures and treatment to process
and pay claims, to determine whether services are medically necessary or to
otherwise preauthorize or certify services as covered under your policy. We may
also forward such information to another health plan which may also have an
obligation to process and pay claims on your behalf.
Uses and Disclosures for Health Care Operations. We will use and
disclose your personal health information as necessary, and as permitted by
law, for our health care operations which may include credentialing health care
providers, peer review, business management, accreditation and licensing,
utilization review and management, quality improvement and assurance,
enrollment, underwriting, reinsurance, compliance, auditing, rating and other
functions related to your policy. We may also disclose your personal health
information to another health care facility, health care professional or health
plan for quality assurance and case management, but only if that facility,
professional, or plan has or had a patient relationship with you. We may also
disclose some personal health information to your agent in order to facilitate
the payment of a claim or process a transaction that you request.
Family and Friends Involved In Your Care. With your prior approval,
we may disclose your personal health information to designated family, friends
and others who are involved in your care or in payment for your care in order
to facilitate that person’s involvement in caring for you or paying for your
care. If you are unavailable, incapacitated or facing an emergency medical
situation, and we determine that a limited disclosure may be in your best
interest, we may share limited personal health information with such
individuals without your approval. We may also disclose limited personal health
information to a public or private entity that is authorized to assist in
disaster relief efforts in order for that entity to locate a family member or
other persons that may be involved in some aspect of caring for you.
Long-Term Care or Medicare Supplement Insurance. If you have
purchased long-term care or Medicare supplement insurance and have designated a
person to receive information regarding payment of the premium on your policy,
we will inform that person when your premium has not been paid. We also use a
third-party administrator to process applications and claims under our
long-term care policies, but require it to appropriately safeguard the privacy
of your information.
Outside Business Associates. Certain aspects and components of our
services are performed through contracts with outside persons or organizations,
such as auditing, accreditation, actuarial services, legal services, third
party administrators, etc. At times it may be necessary for us to provide
portions of your personal health information to one or more of these outside
persons or organizations who assist us with our health care operations. In all
cases, we require these business associates to appropriately safeguard the
privacy of your information.
Communications With You. We may communicate with you regarding your
claims, premiums or other matters connected with your policy. If such
communication places you in danger, you have the right to request to receive
communications regarding your personal health information from us by
alternative means or at alternative locations. For instance, if you wish
messages to not be left on voice mail or sent to a particular address, we will
accommodate such request if reasonable. You must make such request in writing
and may send it to the address provided at the end of this Notice.
Other Health-Related Products or Services. We may, from time to time,
use your personal health information to determine whether you might be
interested in or benefit from treatment alternatives or other health-related
programs, products or services which may be available to you under your policy.
For example, we may use your personal health information to identify whether
you have a particular illness and contact you to advise you that a disease
management program to help you manage your illness is available to you as a
policyholder. We will not use your information to communicate with you about
products or services which are not health-related without your written
permission.
Other Uses and Disclosures. We are permitted or required by law to
make certain other uses and disclosures of your personal health information
without your authorization.
- We may release your personal health information for any purpose required by
law, such as:
- For public health activities;
- If we suspect child abuse or neglect or if we believe you to be a victim of
abuse, neglect or domestic violence;
- To the Food and Drug Administration if necessary to report adverse events,
product defects or to participate in product recalls;
- To a government oversight agency conducting audits, investigations or civil
or criminal proceedings;
- If required to do so by a court- or administrative-ordered subpoena or
discovery request;
- To law enforcement officials as required by law to report wounds and
injuries and crimes;
- To coroners and/or funeral directors;
- We may release your personal health information if necessary to comply with
your request to arrange an organ or tissue donation or to arrange for a
transplant for you;
- We may release your personal health information if you are a member
of the military as required by armed forces services; we may also release your
personal health information if necessary for national security or intelligence
activities; and
- We may release your personal health information to workers' compensation
agencies if necessary for your workers' compensation benefit
determination.
Your Rights
Access to Your Personal Health Information. You have the right to
copy and inspect much of the personal health information that we retain on your
behalf. All requests for access must be made in writing and signed by you or
your representative. We reserve the right to charge you a reasonable copying
fee if you request a copy of the information. We also reserve the right to
charge for postage if you request a mailed copy. You may obtain an access
request form by making a written request to the address listed at the end of
this Notice.
Amendments to Your Personal Health Information. You have the right to
request in writing that personal health information that we maintain about you
be amended. We are not obligated to make all requested amendments but will give
each request careful consideration. All amendment requests, in order to be
considered by us, must be in writing, signed by you or your representative, and
must state the reasons for the amendment request. If an amendment you request
is made by us, we may also notify others who work with us and provide copies of
the uncorrected record and amendment if we believe that such notification is
necessary. You may request an amendment by sending a written request to the
address listed at the end of this Notice.
Accounting for Disclosures of Your Personal Health Information. You
have the right to receive an accounting of certain disclosures of your personal
health information made by us after April 14, 2003. Requests must be made in
writing, be signed by you or your representative and sent to the address listed
at the end of this Notice. The first accounting in any 12-month period is free;
we reserve the right to charge a fee of $25 for each subsequent accounting you
request within the same 12-month period.
Restrictions on Use and Disclosure of Your Personal Health
Information. You have the right to request restrictions on certain of our
uses and disclosures of your personal health information for treatment, payment
or health care operations by notifying us of your request for a restriction in
writing. A restriction request form can be obtained by making a written request
to the address listed at the end of this Notice. We are not required to agree
to your restriction request but will attempt to accommodate reasonable requests
when appropriate, and we retain the right to terminate an agreed-to restriction
if we believe such termination is appropriate. In the event of a termination by
us, we will notify you of such termination. You also have the right to
terminate, in writing or orally, any agreed-to restriction to sending such
termination Notice by sending a written request to the address listed at the
end of this Notice.
Complaints. If you believe your privacy rights have been violated,
you can file a complaint in writing to the address listed at the end of this
Notice. You may also file a complaint with the Secretary of the U.S. Department
of Health and Human Services in Washington, D.C., in writing within 180 days of
a violation of your rights. There will be no retaliation for filing a
complaint.
Effective Date
This Notice of Privacy Practices is effective April 14, 2003.
For Further Information
If you have questions, wish to request an item described in this Notice or
need further assistance, you may contact us at:
The Cincinnati Insurance Companies
Attn: Regulatory & Consumer Regulations
P.O. Box 145496
Cincinnati, Ohio 45250-5496
1-888-744-2170 (toll-free) or
1-513-870-2000
or e-mail: privacy@cinfin.com
This Notice of Privacy Practices applies only to health information obtained
in connection with a health, long-term care or Medicare supplement policy. A
separate notice applies to information obtained in connection with all other
personal products we sell.
View The Cincinnati Insurance Companies' Privacy Policy.
We also protect the security of information collected on this Web site. View our Information
Security Notice.