The Cincinnati Insurance Companies Notice of Privacy Practices
OUR PRIVACY PLEDGE
You have received this notice because you have a policy with us or you have
applied for or purchased a product or service from our family of companies. We
believe that your personal information should be respected and protected. For
this reason, we are committed to protecting your personal information and using
it only as appropriate to provide you with the best possible service, products
and opportunities.
This privacy notice describes our information practices and
policies. It applies to our relationship with you if you are an individual who
inquires about or obtains products or services from us for personal, family or
household purposes.
INFORMATION WE COLLECT
To provide our products or services, we may collect personal information about
you from a variety of sources, including:
- information that comes from you during the application process or when
visiting www.cinfin.com
- information about you from our affiliates, your independent insurance
agent, governmental entities, consumer reporting agencies and other
sources
- with your prior written consent, a medical professional who has treated you
or members of your family
The type of information that we collect depends on the product
or service requested, but may include:
- credit history
- motor vehicle reports
- inspections on your property
- claims history
- information concerning your previous insurance policies
- information to properly investigate and resolve any claims
INFORMATION WE DISCLOSE TO THIRD PARTIES
We do not sell your personal information to anyone. We do not disclose your
personal information to third parties - people and companies that are not
affiliated with us - for their own marketing purposes. For this reason, no
"opt-out" is required. If we share some personal information about you
with third parties without your specific authorization, it is to provide you
with products and services that you request or expect from us, and as otherwise
permitted by law.
For example, we may disclose the personal information we
collect (as described above) as necessary to:
- service your policy, lease or account
- investigate and pay claims
- comply with state and federal regulatory requests or demands
- process other transactions that you request
To whom we make such disclosures depends on the product or
service requested but may include:
- your independent insurance agent
- insurance regulators
- reinsurance companies
- consumer-reporting and fraud prevention agencies
- your mortgage or premium finance company
- insurance adjusters
We also may disclose personal information about you to
companies that perform marketing services on our behalf or to other financial
service providers with which we have joint marketing agreements. If information
is disclosed, it will not result in telemarketing or direct mail marketing.
INFORMATION SECURITY
We restrict access to personal information about you to those employees who
need access to that information in order to provide products and services to
you. We maintain physical, electronic and procedural safeguards to guard your
personal information.
A SPECIAL WORD ABOUT OUR INSURANCE INFORMATION
PRACTICES
The information in this section applies to you only if you applied for or
purchased an insurance product from us for personal, family or household
purposes. This section is intended to supplement, but not replace, the other
information contained in this Notice of Privacy Practices.
You have the right to access the personal information that we
collect about you in connection with your insurance transactions with us. If
you believe that any of that information is in error, you have the right to
request us to correct it. Send your written request, including your policy
number and the information about which you are concerned, to the address listed
below.
To receive a more detailed notice regarding our insurance
information practices and your information privacy rights, please contact us at
the address or phone number given below.
E-MAIL COMMUNICATIONS
We will not send you an e-mail in which we ask for personal information
from you (such as password or Social Security number) or link you to our Web
site to ask you for such information unless we reference a specific transaction
or information that you have requested. If you receive an unsolicited or
suspicious e-mail from The Cincinnati Insurance Companies, please forward the
e-mail to us at privacy@cinfin.com.
INFORMATION WE SHARE WITHIN OUR CORPORATE FAMILY
To serve you, we may share information about our experiences and transactions
with you within our family of companies. Such information may include your
payment or claims history or the types of insurance coverages you purchase from
us.
The following companies comprise the Cincinnati Financial
Corporation family of companies:
- Cincinnati Financial Corporation
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- The Cincinnati Life Insurance Company
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- The Cincinnati Insurance Company
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- The Cincinnati Casualty Company
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- The Cincinnati Specialty Underwriters Insurance Company
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- The Cincinnati Indemnity Company
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- CSU Producer Resources Inc.
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This privacy notice applies to and is provided on behalf of all
of the companies in the Cincinnati Financial Corporation family of companies
with the exception of CFC Investment Company, which is governed by a separate
and specific privacy policy.
ONGOING ACCESS TO OUR PRIVACY POLICY
We will provide a notice of our privacy policy annually, as long as you have a
continuing customer relationship with us. This policy may change from time to
time, but you can always review our current policy by visiting our Web site at
www.cinfin.com or by contacting us at:
The Cincinnati Insurance
Companies
Attn: Regulatory & Consumer Relations - Privacy
P.O. Box 145496
Cincinnati, Ohio 45250-5496
Phone: 888-744-2170 (toll free) or 513-603-5992
E-mail: privacy@cinfin.com